Warranty

30-Day Refund: Return your undamaged/unused ONECNA product within 30 days of purchase for a refund.

One-Year Warranty: We Provide one-year warranty for E-bikes and batteries. 

Notice: E-Bikes Are Not for Sale to Persons Under the Age of 16. Underage riders MUST be accompanied by parents or adults when riding.

Target Audience of the Limited Warranty

The warranty is automatically registered when the original purchaser orders in the online store. Therefore, the warranty  only  applies to the  initial purchaser , and the one-year warranty will start from the date the initial owner receives it.

What if I bought a second-hand ONECNA e-bike?

You will only be covered if ALL of the following conditions are met:

• The initial owner received the item(s) for no more than one year, i.e. the two-year warranty has not expired
• You have the initial owner's name and initial order number.

What if my bike was stolen?

We are sorry that the stolen bikes are not covered under warranty.

ONECNA E-Bike One-Year Warranty

All ONECNA bikes are covered by our manufacturer's O ne-year all-inclusive warranty for the original owner against all manufacturing defects. (Please note: All free accessories are not covered by warranty service)

The one-year warranty will start from the date the initial owner receives it.

Replacement Procedures

ONECNA will replace any component deemed defective or damaged (including damage incurred during shipment), excluding user errors.

Claims

All claims regarding this warranty must be made through ONECNA and submitted to support@onecna.com. Proof of purchase and photos or videos of damaged products are required for any warranty request. Before making a warranty claim, we recommend that you contact us at support@Heybike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ONECNA within one year of initial purchase.

ONECNA will not replace any parts without first seeing photos or videos of the damaged product. The customer needs to provide us with evidence via email. Thanks for the understanding.

Shipping Damage Claims

In rare cases, items received may be damaged during transportation. If shipping damage occurs, please contact support@onecna.com and provide us with photo or video proof.

All free accessories will not be involved in replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims made more than 7 days after receipt of the product.

Frame

ONECNA Ebike frames are covered by a replacement warranty for one year.

This warranty covers only the replacement frame. Labor charges to changeover parts to replacement frame are not included. Replacement work must be authorized by ONECNA.

ONECNA reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors that are not in stock may be replaced by a compatible style and/or color at ONECNA discretion.

Frame issues not covered by this warranty include, but are not limited to:

• Corrosion
• Paint fading, scratches, impact marks
• Impact damage
• Irreversible modifications (drilling/welding)
• Chain guard mounted to the frame (if applicable)

Battery

ONECNA batteries are covered by a one year warranty. A defective battery will be repaired or replaced free of charge within  one year . The warranty period for repaired or replaced batteries is based on the original purchase date. Batteries can only be evaluated and found defective directly by ONECNA.

This Limited Warranty does not cover:

1. 1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
   2. Scratches, dents and cosmetic damage, unless caused by ONECNA;
   3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
   4. Ordinary wear and tear;
   5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by ONECNA with the Products;
   6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
   7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
   8. Products used or purchased outside Canada.

1. In addition, in terms of batteries, this limited warranty does not cover defects or damage:

• • Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
  • Where any of the seals on the Battery are broken or show evidence of tampering;
  • Where the Battery has been used in equipment other than the Bike for which it is specified;
  • The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on ONECNA e-bike, although the output voltage of the other's battery maybe same, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and dispalys.

Parts & Components

Genuine ONECNA parts and components come with a one-year limited warranty. (When all warranty spare parts are sent to the customer, the customer needs to bear the freight.)

This Limited Warranty does not cover

1. Ordinary wear and tear not caused by defects in workmanship or material. ONECNA can assess wear. Parts not typically covered include, but are not limited to:

• Brake Pads
• Rotors
• Spokes
• Tires or Tubes
• Chains
• Chain Rings
• Cassettes
• Crankset
• Parts damaged by elemental (moisture, heat, etc.) corrosion.
• Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
• Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within ONE WEEK after receiving the products. Parts damaged during use after seven days will be charged.

1. Labor charges for part replacement or changeover.
2. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
3. Scratches, dents, and cosmetic damage not caused by ONECNA.
4. Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by ONECNA with the Products.
6. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
7. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
8. Products used or purchased outside Canada.